Oracle CRM Training

Oracle CRM is a comprehensive customer relationship management application developed by Oracle Corporation. Known as the world's most complete CRM solution, Oracle CRM offers everything from sales force automation to socially-enabled business intelligence, delivering a superior customer experience through its broad and deep portfolio of CRM solutions that address all customer touch-points and support specific business needs of organizations from small to large.

Oracle CRM Online Training

Oracle CRM Online Training offered by BestOnlineTrainers provides a comprehensive curriculum covering CRM Foundation, TeleService, Field Service, Depot Repair, Sales, and Contracts:

Oracle CRM Course Content

CRM Application Foundation: Overview, integration points, foundation modules (Resource Manager, Assignment Manager, Calendars, Notes, Territory Manager, Task Manager, Business Rule Monitor, Escalation Manager, 1-1 fulfillment, Interaction History), profile options, lookups, reports/concurrent programs
Oracle TeleService: Customer support/service processes, service request to resolution, integrations, TeleService setup, Knowledge Management, Service Requests, Customer Care, Install Base, Counters, Charges, profile/lookup configuration
Oracle Field Service: Field Service overview, Dispatch Center, Debrief, Spares Logistics, Planner's Desktop, Loop Planning, notifications, reporting hierarchy, Field Service Portal configuration/usage, dependencies, implementation tasks
Oracle Depot Repair: Overview, business scenarios, business processes management, depot-specific setup, charges, billing types, service activities, business processes, install base transaction subtypes, T&M labor schedules, repair types, SR types, reason/diagnostic/service codes, customer profiles
Oracle Sales: Home page, dependencies, Lead to Order process, Telesales & Sales Online, locations/organizations, currencies/calendars, customers, employees/users/resources, CRM Foundation (Notes/Tasks/Calendars/Territory), Lead/Opportunity/Forecast Management, Sales Contracts, Sales Offline, Marketing/Campaign Management, Sales flows (campaigns, leads, opportunities, forecast, proposal, quote, order, close, submit)
Oracle Contracts: Contracts Core, Service Contracts, key phases, concepts, overview, Service Contracts Management, setups, parties/roles/sources/access, coverage/subscription templates, items, billing/billing profiles, statuses/operations, global defaults, contract terms/templates, events/renewals
Implementation Topics: Oracle E-Business Suite process overview, AIM methodology, real-time project documentation, roles of Oracle Functional Consultant

Target Audience

Sales and CRM professionals using or planning to use Oracle CRM
Oracle CRM consultants and implementation specialists
Business analysts and functional leads
Students and professionals aspiring to careers in Oracle CRM and customer relationship management

Why Choose Best Online Trainers?

Instant Access: Start learning Oracle CRM modules immediately after enrollment
Expert Trainers: Learn from experienced Oracle CRM consultants with real-world implementation experience
Hands-On Labs: Work with live Oracle CRM environments and practical business scenarios
Career Support: Resume assistance, interview coaching, and Oracle CRM certification guidance
Free Demo Session: Preview the training and interact with instructors before committing

Trainer Profile

Oracle-certified CRM consultants with 8–15 years' experience in enterprise CRM implementations
Experts in Oracle CRM Foundation, Sales, Service, Field Service, Depot Repair, and Contracts
Project mentors for CRM implementation, customization, and integration with Oracle E-Business Suite
Proven track record in training and placing Oracle CRM professionals globally

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Client Feedback

Thanks, you guys provided the best online training in SAP BODS. The hands on training is very informative and helpful.

- David Sergi, Camaga Ltd; U.K