Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft that let you smartly handle sales, marketing & customer service. If you are the one who wants to make your career in CRM and looking for professional training courses, then Microsoft Dynamics CRM Online Training is the one that you need to invest your time on. Have a look at the course curriculum to know what all you will get to learn in Microsoft Dynamics CRM Training by BestOnlineTrainers. Take the plunge now & become a rocking star of your organization's CRM department. Register for free demo today.

Microsoft Dynamics CRM Training is beneficial for:

Sales & Marketing professionals
Customer Service professionals
Students who wants to make their career in customer service

Course Overview
Target Audience
Why choose us
Trainer Profile

Microsoft Dynamic CRM 2011 Course Details

1.MSCRM Overview (What’s New Features in Dynamic CRM 2011)

CRM Admin

Hrdware and Software requirements
Setting up CRM Server Steps
CRM Tools
Introduction On Primes, Online and Partner hosted

Marketing Automation

Marketing list
Marketing list Members Member
Campaign
Campaign Activity
Quick Campaign
Distribute the Campaign Activity
Open the Campaign Activity (Email Message)
Promote to Response
Convert Campaign Response to Lead
Lead Qualification
Create Account Contact and Opportunity
CRM Activities
Sales Literature

Sales Force Automation

Product Catalog
Discount List
Unit Group
Product
Price List
Opportunity
Quotes
Order
Invoice
Competitor
Sales Literature

Service Automation

Contract Template
Knowledge base Articles
Service Calendar
Contract
Contract line
Case

Marketing, Sales and Service Hands on Lab

Form Customization

New Forms
Design forms
Create attributes
Modify existing attributes
Validations
Editing Form Left Navigation items
Tabs
Sections
Headers
Footers

Views Customization

Advance find view
User Personal View
Associate View
Saved Query
User Query
Filters on Views
Connections in MS CRM 2011

Relationships

1:N (one-to-many) Relationship
N:1 (many-to-one) Relationship
N:N (many-to-many) Relationships
Relationship Types
Cascading Rules
Adding Sub-Grids to Forms
Filtered Lookup Approaches in CRM

Multiple Forms and Security

Form level Security in Microsoft Dynamics CRM 2011
Determine Field Level Security Permissions in Microsoft Dynamics CRM< 2011
Microsoft Dynamics CRM 2011 – Multiple Role Based Forms
Setting up CRM 2011 Mobile Express

Auditing, Duplicate Detection and Data Import and Export

Enable Auditing Globally in CRM 2011 System
How to Use Audit Trails in Microsoft CRM 2011
Duplicate Detection & Merging Records in Microsoft Dynamics CRM 2011
Microsoft Dynamics CRM 2011 - Dynamic Worksheets in Excel
Microsoft Dynamics CRM Data Import
CRM Securities
Roles
Privileges
Creating New Users
Setting Manager C
reating Business Unit
Team Management

Integrations

MSCRM Outlook Client Integration

SharePoint Integration with MSCRM

Templates

Email Templates

Contract Templates

Knowledge base Articles

Subject

User Personal Settings

Dashboards Charts and I frames

CRM Out of Box Reports and Integrating with SSRS Custom Reports

Goal Management and Queue Management

Plug-in

Introduction to the Event Framework

Plug-in Development

Write a Plug-In

Understand the Data Context Passed to a Plug-In

Handle Exceptions in Plug-Ins

Impersonation in Plug-Ins

Debug a Plug-In

Hands on lab on Plug-ins

Plug-in Scenarios

Workflows

Microsoft Dynamics CRM 2011 - Process Architecture Defining Scope using Workflows in Microsoft Dynamics CRM 2011 Using the Workflow Process Step Editor in Microsoft Dynamics CRM 2011 Creating Child Workflows in Microsoft Dynamics CRM 2011 CRM 2011 Using Workflows vs. Dialogs

Dialogs

Working with Dialogs in Microsoft Dynamics CRM 2011 Utilizing Dialogs in CRM 2011 for Record<

CRM SDK

Create

Update

Retrieve

Retrieve Multiple

Delete

Data Migration

Web Resources

Client Script Scripting using Java Script

Ribbon and Sitemap Customizations

Solution Management

Managed Solution
Unmanaged Solution
CRM Project Deployment

Certifications for Microsoft Dynamics CRM 2011

SAP MDG can be beneficial for:

Professionals playing a key role in data management
IT Professionals who want to learn SAP MDG
Students who are keen to learn about data management.

We guarantee learning at your convenience & pace.

Instant Access:
Get instant access to self-paced training after signup.
Streaming video recording:
Watch lessons any time at your schedule, free recording.
Exercises:
Practical exercises help you test what you are learning as you go.
Free Demo:
Sign up for free demo to check whether the course is right for you and interact with the faculty live.
Experienced Trainers:
We only hire the industry’s best trainers
Live free interactive web sessions:
Ask the Expert Shell Scripting trainers about the career prospects and clarify your questions any time after you complete the course.
Structured Curriculum Schedule:
Progress with your complete daily interactive lessons and assignments.
Faculty Mentoring:
Turn in daily and weekly homework for personalized feedback from faculty.
Virtual Office Hours:
Live interaction with the faculty and other students around the world.
Hands on Live Projects:
Work on live lab sessions to tackle real-world projects. Get 100% faculty guidance and ratings.

N/A

You may be also interested in

Register for FREE Demo

Fields marked with (*) are mandatory

Client Feedback

Thanks, you guys provided the best online training in SAP BODS. The hands on training is very informative and helpful.

- David Sergi, Camaga Ltd; U.K