SAP Functional Area

SAP CRM Training

SAP CRM Online Training

trains you on SAP Customer Relationship Management (SAP CRM) application, part of the SAP Business Suite. SAP CRM Solution has various modules that spans from Sales, Marketing to Loyalty management. SAP CRM helps organizations to retain their customers and maximize the effectiveness of every customer interaction.

  • Course Overview
  • Target Audience
  • Why choose us
  • Trainer Profile
  • SAP New Dimensional – CRM
  • Overview and Introduction to CRM
  • Introduction to Net Weaver
  • General SAP Transactions
  • Foundation Architecture of my SAP CRM
  • Overview of CRM server Technology and User Interface
  • Business Partners
  • Organizational Model

CRM Base Customizing

  • Territory Management
  • Product master
  • Business Transaction Processing
  • Activity Management
  • Partner Processing

CRM Base Customizing

  • Actions
  • Overview of Pricing in CRM
  • CRM Billing Overview
  • CRM Middleware

CRM Interaction Center Win Client

  • Interaction Center Overview
  • Architecture landscape
  • Win Client Profile & Configuring Components
  • Action Box and alert molder
  • Interaction center scripting

CRM Sales

  • Opportunity Management
  • Copy Control
  • Quotation and Order Management
  • Overview Contract Management

CRM Analytics

  • Introduction to BW
  • Activating CRM Business content
  • Introduction to analytics
  • Data Mining Work Bench
  • Analysis Process Designer (APD)
  • Customer analytics (data mining, CL TV)
  • Marketing analytics (planning, Target group selection, RFM analytics)


  • Overview of marketing management in my SAP CRM
  • Marketing and campaign planning
  • Planning and performing marketing projects
  • Marketing Calendar
  • Personalized mail forms
  • Creating personalized e-mails
  • Business partner-controlled communication
  • Segmenting business partners
  • Marketing attributes
  • Segment Builder
  • Creating profiles and target groups
  • Lead Management
  • Campaign automation
  • External List Management

SAP CRM Training is intended for:

  • Relationship managers
  • CRM executives
  • CRM heads
  • Loyalty managers

We guarantee learning at your convenience & pace.

  • Instant Access:
    Get instant access to self-paced training after signup.
  • Streaming video recording:
    Watch lessons any time at your schedule, free recording.
  • Exercises:
    Practical exercises help you test what you are learning as you go.
  • Free Demo:
    Sign up for free demo to check whether the course is right for you and interact with the faculty live.
  • Experienced Trainers:
    We only hire the industry’s best trainers
  • Live free interactive web sessions:
    Ask the Expert Shell Scripting trainers about the career prospects and clarify your questions any time after you complete the course.
  • Structured Curriculum Schedule:
    Progress with your complete daily interactive lessons and assignments.
  • Faculty Mentoring:
    Turn in daily and weekly homework for personalized feedback from faculty.
  • Virtual Office Hours:
    Live interaction with the faculty and other students around the world.
  • Hands on Live Projects:
    Work on live lab sessions to tackle real-world projects. Get 100% faculty guidance and ratings.


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Client Feedback

Thanks, you guys provided the best online training in SAP BODS. The hands on training is very informative and helpful.

- David Sergi, Camaga Ltd; U.K